This policy explains what happens when you visit opero-services.com. It applies to visitors of the public website only. Internal content publishing and staff systems are not described here.
We describe the categories of providers we rely on rather than naming each system, so that this page does not double as a map of our infrastructure. If you need the specifics for a due diligence or data protection review, write to us and we will share them directly.
This policy explains what happens when you visit opero-services.com. It applies to visitors of the public website only. Internal content publishing and staff systems are not described here.
We describe the categories of providers we rely on rather than naming each system, so that this page does not double as a map of our infrastructure. If you need the specifics for a due diligence or data protection review, write to us and we will share them directly.
Who is responsibleOpero Services Ltd is the data controller for this website. Privacy enquiries can be sent to info@opero-services.com or addressed to Opero Services Ltd, Milimani, Kisumu, Kenya.
Who is responsible
Opero Services Ltd is the data controller for this website. Privacy enquiries can be sent to info@opero-services.com or addressed to Opero Services Ltd, Milimani, Kisumu, Kenya.
When you browse the site
Our hosting and network security providers process the technical data needed to deliver the site and keep it available. This typically includes your IP address, browser and device type, the pages you request, and timestamps.
We use privacy-oriented, cookieless web analytics to understand aggregate traffic. It reports figures such as page views, referrers, and country-level location. It does not build a profile of you or follow you across other websites.
The site loads no third-party web fonts, advertising tags, or social media trackers.
When you use the contact form
If you send an enquiry through the website contact form, we collect the information you submit: your name, email address, organisation if you choose to give one, subject, message, and your confirmation that we may use those details to reply.
Enquiries are delivered to Opero inboxes by an email delivery provider. They are not stored in a website database.
The form includes a hidden field that only automated bots complete, and we keep a short-lived counter derived from your IP address to limit repeated submissions. That counter holds no message content and expires within minutes.
When you subscribe to the newsletter
If you join the newsletter, we collect the email address you provide. Subscriptions run through our newsletter provider on double opt-in: you must confirm by email before you become an active subscriber, so nobody can be signed up without their own confirmation.
You can unsubscribe at any time using the link in any newsletter.
Security checks on our forms
Public forms are protected by an anti-abuse challenge from a third-party security provider. The challenge script loads on pages across the site, not only on pages with a form, and it may process technical signals such as your IP address, browser characteristics, and interaction patterns to tell people apart from automated traffic. It may set its own cookies or similar storage when it runs.
When you email or call us
If you use a mailto': "link, write to an Opero address such as info@opero-services.com , or call a published number, that exchange is handled by our mail and telephony providers rather than by this website. What you send or say is governed by ordinary email and phone practice and by those providers' terms.
When you watch embedded videos
Some pages embed videos hosted on YouTube. We use YouTube's privacy-enhanced mode, so the player should not set viewing cookies until you press play. YouTube still receives your IP address and basic technical data when a page with a player loads, and its handling of that data is governed by Google's privacy policy.
Links to other sites
This site links to partner, funder, and reference websites. Once you follow a link you are on someone else's site, under their privacy policy, and this policy no longer applies.
Cookies and similar technologies
We set no advertising or marketing cookies, and our analytics does not rely on cookies. We do not show a cookie banner because the site runs no non-essential advertising or marketing trackers.
The security check and embedded video players may set their own cookies or similar storage when those features load. If we later add tools that use non-essential cookies, we will update this policy and ask for consent where the law requires it before those cookies are set.
Why we use this data
- Deliver, secure, and keep the website available
- Respond to enquiries sent by form, email, or phone
- Manage newsletter subscriptions for people who choose to subscribe
- Understand aggregate traffic, such as pages viewed and country-level location
- Reduce spam and abuse on public forms
- Maintain and improve accessibility and performance
Why we use this data
We do not sell visitor data, and we do not use it for automated decisions that produce legal or similarly significant effects.
We do not sell visitor data, and we do not use it for automated decisions that produce legal or similarly significant effects.
- Deliver, secure, and keep the website available
- Respond to enquiries sent by form, email, or phone
- Manage newsletter subscriptions for people who choose to subscribe
- Understand aggregate traffic, such as pages viewed and country-level location
- Reduce spam and abuse on public forms
- Maintain and improve accessibility and performance
When we share your data
We do not sell visitor data, and we do not use it for automated decisions that produce legal or similarly significant effects.
We may share your personal data with law enforcement, other government agencies or authorities, or third parties as required by applicable law, court order, subpoena, or legal process served on us.
Legal bases
Opero operates under the Kenya Data Protection Act, 2019. Where the GDPR or equivalent law in the EEA, the UK, or Switzerland applies to a visitor, we rely on these bases:
- Legitimate interests: running a secure, accessible public information site, understanding aggregate use, and preventing abuse of public forms
- Consent: your confirmation on the contact form, your newsletter subscription, and any optional non-essential cookies we may introduce later
- Contract or steps prior to contract: where your enquiry concerns services you are asking Opero to provide
How long we keep data
- Technical and security logs: kept for a limited rolling period by the providers that generate them
- Anti-abuse rate limit counters: minutes
- Contact form enquiries: kept in Opero email systems under Opero records management, not in a website database
- Newsletter data: kept until you unsubscribe or Opero deletes the record
- Direct email and phone records: kept under Opero records management
Your rights
Depending on where you live, you may have the right to access the personal data we hold about you, to correct or delete it, to restrict or object to certain processing, to withdraw consent you have given, and to receive a copy in a portable form. Write to info@opero-services.com to exercise any of these. You can unsubscribe from newsletters using the link in any newsletter.
You may also complain to a supervisory authority. In Kenya that is the Office of the Data Protection Commissioner; in the EEA, the UK, or Switzerland it is your national data protection authority.
International transfers
Our providers operate globally, so information submitted through this website may be processed outside your country where that is necessary to run the site and reply to you. Where the law requires it, those transfers are covered by appropriate safeguards such as standard contractual clauses.
Children
This site is intended for professionals and organisations working on WASH enterprise support. We do not knowingly collect personal data from children through the website.
Changes
We update this policy when what the site collects or how it is used changes. The last reviewed date at the top of the page shows when it was last checked.